privacy policy
This Privacy Policy sets out the basis on which we will handle any personal data, including but not limited to Payment Information, and other data that we collect from you or other sources or that you provide to us (“Data”). This is for your access and use of acacia website and/or our mobile application (collectively, the “Site”), services and applications (collectively, the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our Services, you consent to the processing of data in accordance with this Privacy Policy.
References to the pronoun of the first person (or the like) in this privacy policy are references to (Acacia General Trading), which is a sole proprietorship registered in the United Arab Emirates (UAE). References to “to you” or “user” are references to you as an individual or legal person. as the case may be.
What data may we collect from you?
We may collect and process the following data:
1- Data you provide by filling out forms on the Site, including data provided when you register to use the Site and other joint registrations (for example, social media logins), subscribe to our services, post materials, or request other services.
2- Data that you provide when entering a competition or promotion through our site, completing an opinion poll, voting operations, or submitting reviews, testimonials, or observations.
3- Data that you provide to us, or that we may collect from you, when you inform us of any difficulty you encounter when using our site.
4- Record the correspondence if you contact us.
5- General, aggregated, demographic and non-personal data.
6- If you download or use our mobile application, we may have access to details relating to your location and the location of your mobile device, including your unique device identifier.
7- Details of the transactions you have made through our website and details of our processing and delivery of the goods you requested.
8- Details about your computer, including, for example, your IP address, operating system and browser type, as well as data relating to your general use of the Internet (for example: by using technology that stores data on or accessing your device , such as cookies, conversion tracking code, web beacons, etc. (collectively, “cookies”).
9- Your email address that was provided to us by third parties who have confirmed to us that they have obtained your consent to share your email address.
10- Any other data that we consider necessary to enhance your experience of using the site.
How will we use your data?
We may use data in the following cases:
1- To provide you with information, products or services that you request from us or we think you may be interested in, and where you have consented to be contacted for such purposes.
2- To provide you with services based on where you are located, such as advertising, search results, and other content tailored to you.
3- To implement the obligations arising from any contracts concluded between you and any other party using our site, or between you and us.
4- To improve our services and to provide better and more customized services.
5- To ensure that the content of our site is presented in the most effective manner for you and for the device you are using to access our site.
6- To notify you of changes to our site.
7- For any other reason we deem necessary to enhance your browsing experience on the site.
8- To administer incentive programs and fulfill your requests for such incentives, and/or to allow you to participate in competitions and notify you if you win.
To whom can we disclose data?
Data about our customers is a very important part of our business. We therefore only share data as described below and only with companies that follow practices that have, at a minimum, similar protection benefits as those described in the Privacy Policy:
Third parties.
To provide our services, we may cooperate with other affiliated companies or non-affiliated service providers (for example: logistics companies used to deliver products to you, marketing companies, payment processing companies to conduct online transactions, etc.). It is possible that these other companies, in order to carry out your transactions, store data in a digital wallet in order to make your use of our services more efficient.
You understand how important it is for these companies to have access to relevant data to perform their missions. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using them (for example: to correct our records and deliver goods for any purchase you make). Through your use of the site, you consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers, wherever they are located. Provided that these companies are contractually committed to respecting data privacy.
• Marketing and promotions.
We may also use data to provide you with information about goods and services that may be of interest to you as well as enhance your experience of browsing and using the Site, service messages, new features and improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, postings, telephone, application messages and news article relay cards.
We may allow a third party to use the data, for example: we may provide the data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (ie: by displaying their ads to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: if you win a competition, you may be asked to provide more personal data to confirm your eligibility and present the prize to you. This data is collected by us or by participating sponsors or sellers of promotions. Please note that you should review the privacy policies of such third party to learn how they use any data they collect.
Business transfers:
In the event of the acquisition of our company or substantially all of our assets, customer data will be one of the assets transferred to the new owner.
Protecting our site and other sites:
We release customer account and other personal data when we believe such disclosure is appropriate to comply with laws and law enforcement investigations and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for several reasons, including fraud protection and credit risk reduction.
Please note that our site may contain - from time to time - links to and from sites of the networks of companies that we deal with, advertisers and our affiliates, and in the event that you enter a link from one of these links, please note that these sites have their own privacy policies, and that we will not be liable no responsibility or claim for these policies. Please also check the policies of those sites before providing any personal data or other information to them.
How do we store your data?
The data that we collect from you is originally stored in electronic sites and clouds within the country, and we may transfer or store it in a location outside the United Arab Emirates. It may also be processed by a team working outside the UAE but this team works for us or for a supplier from our suppliers. This staff is involved, among other tasks, in fulfilling your order, processing payment details, and providing support services.
We will store data for as long as necessary in accordance with this Privacy Policy or as required to comply with any law. It is possible that the data may be transferred, stored, processed, and used by our subsidiaries or non-affiliated service providers in one or more countries outside the country to which it belongs. It is also possible for your payment data to be transferred and stored by our subsidiaries to process payments and provide technical support services.
What protection standards do we apply?
We take the necessary steps from a technical, commercial, technical, and administrative point of view to ensure that data is handled safely and in line with this privacy policy, in order to protect data from unauthorized access, alteration, disclosure or destruction. It is possible that we use - for example - an encrypted electronic technology to protect data while it is sent to our site, in addition to an external electronic firewall, and electronic firewall technology on the host computer of our site so that we can block malicious attacks on the network. Only employees, service providers and agents who have to know the data will be allowed to access it in order to carry out their work.
It is important for you to ensure that your password and the device you use to access our site are protected to avoid any unauthorized access by third parties. You are solely responsible for keeping your password strictly confidential, for example, be sure to log out after you have finished using a shared device.
Unfortunately, the transmission of data over the Internet is not completely secure. Although we will do our best to protect the data, we do not guarantee the security of the data transmitted to our site, and you bear the risk of transmitting any data.
Return and cancellation policy:
1- In the event that the product reaches the customer and it is found that there is a manufacturing defect in it:
Acacia is committed to ensuring that the products are free from manufacturing defects, and in the event that a manufacturing defect is found, the customer has the right to request a replacement of the product, by communicating with technical support within (7) days of receiving the product and informing them of the defect, and accordingly we send a representative to return the product to the warehouse and verify the defect The manufacturers then send a new product to the customer instead of the defective product, and the customer does not bear any costs such as return and dispatch fees.
2- In the event that the customer wishes to return the product because he does not want it and without any defect in the product:
The customer has the right to request the return of the product after purchasing it within (7) days of receiving it, and he has the right to return the amount paid (the value of the product only) without the paid shipping fees, provided that the product is in the condition it was received and without opening the packaging.
3- Product guarantee:
Acacia grants guarantees to manufacturers or suppliers for some products, and this is mentioned in the product description, and we do not bear any faults or defects in the product for which no warranty was given, and the invoice must be kept in case the product is under warranty.
4- Some products cannot be returned for public health reasons:
Such as (shaving machines, nail clippers, and health products for body hygiene uses)
Delivery policy:
You will receive your orders at any time and anywhere when you shop on our website. Delivery fees are added to the total order value.
The delivery period is within 48 hours (two days), but in the event of an order on (Thursday), delivery will be made within (three) days, because Friday is an official holiday for the delivery companies.
The speed and accuracy of delivery depends on the information that you fill in when registering on our website, so please make sure to provide us with a valid mobile phone number in order to communicate with you when delivering your order.
Warranty policy
About warranty:
- Our warranty policy (Acacia General Trading) ensures that your product is protected from any defects in materials, materials, design or manufacturing that may appear after purchase.
- In cases where (Acacia General Trading) sells the product directly to you and for specific products, a warranty will be provided for a period of ................ months.
In cases where the Products were purchased by another seller, the terms of that seller's warranty will apply.
- In cases where (Acacia General Trading) is considered the seller, the repairs covered by the warranty are carried out in our approved maintenance centers.
In cases where a product is purchased through a seller other than (Acacia General Trading), the terms of the seller's guarantee apply.
- To benefit from warranty services, the original invoice is required to verify the serial number and validity of the warranty.
- In some cases, a delivery representative will be sent to receive the product from the registered address and send it to the seller or the authorized service center. In this case, the examination period will be …………. working days from the date of receiving the product from the customer’s address until the date of dispatch with the representative.
- Not all products are covered by the warranty, always check the product listing to see if they are covered by the warranty.
- Repair or replacement in this warranty cannot be extended or renewed or the warranty period renewed. The terms of the warranty correspond to the manufacturer of your device.
- If the product cannot be repaired but is still under manufacturer's warranty, we will provide you with a replacement product (from the same seller), and if a replacement is not available, a full refund.
- The customer must ensure that the product is packed in the original carton or packaged properly to avoid any damage during the shipping process.
Warranty services:
The time required to obtain device information or customer approval at the “confirmation time” is not part of the maintenance process time.
By sending your product to the maintenance center, you agree to use the device in trial periods to ensure its performance before it is delivered to you
The customer confirms that all information provided during the warranty claim is correct.
The product will not be covered by the warranty in the event of the following conditions:
- The defect or damage is caused by the customer's misuse and non-compliance with the usage instructions.
- Liquid spillage on the electrical circuits of the product.
- The product has unauthorized repairs.
